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Cup of Coffee

Making a Referral

Archway’s overall remit is to alleviate the distress caused by loneliness and social isolation.

We do this by providing supportive social relationships through:


  •  Individual Support (by telephone)

  •  Individual Support (face-to-face)

  •  Small supportive social groups

  •  Invitations to occasional larger social events

These relationships provide a pathway of support to develop positive well-being, reduce isolation and encourage increased social contact both within Archway’s own services and in the wider community. 

How can I get support for myself or someone else?

Anyone over the age of 18 years can refer themselves.

People can also be referred by a family member, or friend.

  Any professionals (including GP's, Health Workers, Social Services, Social Prescribers, Local Area co-ordinators, Mental Health Workers) can refer, as well as community or voluntary groups.

Getting Support

for Yourself

You’ll need to look at our guidelines here to understand more about the services we provide and if you are eligible for them.

Then you need to complete this form.

We will then call you within 2 – 3 weeks to discuss your situation and ask you a few more detailed questions about yourself and your needs and expectations.


We will talk about what Archway can offer you in terms of support. We will also ask for your consent to contact any other agencies who have been or are currently involved in your support or care.

(NB - Under 18s in Oxfordshire, please see TAB link below:)

Useful Links

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Getting Support

for Someone Else

Please read our referral guidelines here to understand more about the services we provide and if the person you wish to refer is eligible for them.

Then complete the Agency Referral Form and the Risk and Needs Assessment Form - we are unable to progress a referral without the Risk Assessment.

We cannot take referrals that are incomplete or where you do not have the consent of the person being referred. 

After the referral is received, you and the referred person will be contacted by a member of Staff who will talk with you both in more detail about the referred person’s needs and expectations, and what Archway can offer in terms of support.


We will also contact, with consent of the referred person, any other agencies who have been or are currently involved in their support or care.


We hope to be able to make contact within 2 – 3 weeks of receipt of the referral.

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Assessments are made either by telephone, a home visit or at one of the supportive social groups, or in a local café/public space dependent on the service being required and the situation of the referred person.

If you have any questions or difficulties completing the form please contact us on 01865 790552 or email

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